Refund Policy

Shopify – Refund Policy

Please read our return policy in full before purchasing. You agree to the terms of our return policy by making a purchase with us.

Return Policy
We offer a 14-day money back guarantee on defects from all items purchased from our store. If you receive a defective item from us let us know within 3 days of receiving the item and we will replace it for you or refund you.

If you have a defective item that you would like to return, take a picture of the defective item pointing out the defect and send an e-mail to We answer all customer support e-mails within 48 business hours. All returns must be received within 14 days of the customer receiving the item. We will not accept returns on items that the customer has had for over 14 days.

Since our items are custom made we do not accept returns or issue refunds for non-defective items. All sales are final.

Refunds will only be issued for defective items within 14 days of the customer receiving the item if they choose a refund instead of an exchange or for a mistake made on our part such as sending the wrong item. Refunds will not be issued because of buyer’s remorse or delayed shipping.

Since our items are custom made and can not be resold all sales are final.

Refunds are issued to the original payment method. Original shipment fees are non-refundable.

Once an order has been placed and processing has begun we are unable to cancel it. We immediately begin to process orders after they have been placed.

Lost or Stolen Packages
Please make sure to give us your correct shipping address & have your item sent to a secure location to ensure it is delivered without risk of being lost or stolen. If the item gets shipped back to us you will be responsible for the shipping costs to have the item shipped back to you at the correct address. If we do not get the item back you will still be responsible for the cost of the item.

Once a package has been scanned as delivered we cannot pursue a claim on your behalf and cannot recoup the value of the package.

If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process. We will not send a replacement or issue a refund due to delayed shipping.